Tip - How to Mute the Audio in a Skype for Business Call

I have talked to several people lately who have had the need to mute the audio coming from a Skype for Business meeting or web conference.  Not mute their microphone, but the speaker/headset audio stream from the conference.  They they are needing to listen to something else  – take another call, listen to music while they just watch the conference, or even trying to participate in two conference calls at the same time.

They have struggled in the Skype for Business 2016 client on how to control this, so I wanted to pass along a couple of tips.

The best option to just mute the incoming stream is using the call controls in the client. My web conferences are all VoIP audio, so many users do not realize they can put the audio stream “on hold”, just like a regular phone call.  This is nice for momentary interruptions where you just need to pause the audio, do something, and then resume it.

The hold feature is available from the call control icon in the bottom right hand corner as shown here with the red arrow:

Another useful feature in this scenario is the Devices button (next to the Hold).  You can use this to transfer the audio to another device (like a headset instead of an external speaker).

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